How long does my order take to ship?

At MST and Company, we understand the importance of receiving your order in a timely manner. Our standard shipping time frames are as follows:

Domestic Shipping 3-5 days in the USA:

• Orders are typically processed within 3-5 business days after payment confirmation.

• Once processed, domestic orders are shipped via USPS and typically arrive within 5-7 business days.

• Please note that delivery times may vary depending on the shipping destination and any unforeseen delays caused by weather, holidays, or other factors beyond our control.

International Shipping (outside USA):

• International orders are processed within 5-7 business days after payment confirmation.

• Shipping times for international orders vary depending on the destination country's customs processing and postal service efficiency.

• On average, international orders may take between [number of business days] business days to 7-14 business days for delivery.

• Customs duties, taxes, and fees may apply to international shipments, and customers are responsible for any additional charges incurred.

Please note that the above shipping time frames are estimates and not guaranteed delivery dates. While we strive to fulfill orders promptly and provide accurate shipping estimates, unforeseen circumstances may occasionally cause delays. We appreciate your patience and understanding.

For expedited shipping options or special delivery requests, please contact our customer service team on our contact page.

Thank you for choosing MST and Company. We value your business and look forward to serving you.

What is your return policy? 

Thank you for shopping at MST and Company. We appreciate your business and strive to ensure your satisfaction with every purchase. Please review our return policy below:

All sales at MST and Company are final. We do not accept returns, exchanges, or refunds for any products unless they are received in a damaged or defective condition.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us within [number of days] days of receiving your order. To initiate the return process, please email us through our contact form with your order number, description of the issue, and clear photographs showing the damage or defect.

Once we have received your email and assessed the situation, we will provide further instructions on how to proceed with the return. Please do not return any items without prior authorization from our customer service team.

Please note the following conditions for returning damaged or defective items:

• Items must be unused, unwashed, and in their original packaging.

• Returns must be initiated within [number of days] days of receiving your order.

• We reserve the right to refuse returns if the item shows signs of misuse, abuse, or negligence.

Upon receiving and inspecting the returned item, we will process your refund or replacement accordingly. Refunds will be issued to the original form of payment within 30 days.

We appreciate your understanding of our return policy. If you have any questions or concerns, please don't hesitate to contact our customer service team at [contact number] or [contact email].